2.1 These general terms and conditions apply to every offer made by PillPress and to every contract concluded between PillPress and the consumer. The conditions are accessible to everyone and included on the internet site of the products of PillPress. We will send you a written copy on request.

2.2 By placing an order, you are indicating that you agree with the delivery and payment conditions. PillPress reserves the right to change its delivery and / or payment terms after the expiration of the term.

2.3 Unless otherwise agreed in writing, the general or specific terms or conditions of third parties are not recognized by PillPress.

2.4 PillPress guarantees that the delivered product fulfils the contract and meets the specifications listed in the offer.

Article 3 – The offer

3.1 Pictures placed on the products are for illustration purposes only.

3.2 Offers are valid while stocks last.

3.3 Information, images, oral announcements, etc. regarding all offers and the main characteristics of the products provided by telephone or via e-mail are given or made as accurately as possible. However, PillPress does not guarantee that all offers and products are fully in accordance with the information given. Deviations cannot, in principle, be a reason for compensation and/or dissolution.

Article 4 – The Contract

4.1 An agreement between PillPress and a customer is concluded after an order has been assessed by PillPress for feasibility.

4.2 PillPress reserves the right not to accept orders or orders without giving reasons or to accept only on the condition that the shipment takes place cash on delivery or after prepayment.

Article 5 – Right of withdrawal

5.1 If there is a consumer purchase, the buyer has the right to return (part of) the goods delivered within a period of 30 working days without giving any reason. This period begins when the ordered products are delivered. Before returning the goods, the buyer is obliged to inform PillPress in writing within the period of 14 working days after receipt. If the customer has not reported to make use of the statutory right of return within the trial period of 30 days after receipt, the purchase is a fact.

During the consideration period, the consumer will handle the product and its packaging with care. He will only unpack or use the product to the extent necessary to assess the nature, characteristics and functioning of the product. If he uses his right of withdrawal, he will return the product to the entrepreneur within 30 days after receipt, according to the reasonable and clear instructions provided by the entrepreneur.

The customer must prove that the delivered goods were returned on time, for example by means of proof of postal delivery. The goods must be returned in the original packaging (including accessories and associated documentation) and in new condition. If the goods have been used, encumbered or damaged in any way by the buyer, PillPress reserves the right to charge a reduction in value. Subject to the previous sentence, PillPress will refund goods within 30 days of receipt of the return shipment, or 30 days after proof of return (the receipt must explicitly state the content of the return shipment). When returning the entire purchase, the full purchase amount including any shipping and / or handling charges will be refunded to the customer. When returning only part of the received purchases, only the purchase value of the returned goods will be refunded.

5.2 The return of the delivered goods is entirely at the expense and risk of the buyer.

Article 6 – The price

6.1 Prices will not be increased within the duration of the offer, unless legal measures make it necessary or if the manufacturer introduces interim price increases.

6.2 All prices on the site are subject to printing and typesetting errors. No liability is accepted for the consequences of misprints and typesetting errors.

6.3 All prices on the site are in Euros and include 21% VAT unless otherwise stated.

Article 7 – Offers

7.1 Offers are without obligation, unless otherwise stated in the offer.

7.2 If the buyer accepts a non-binding offer, PillPress reserves the right to withdraw or modify the offer within 3 working days of receipt of such acceptance.

7.3 Oral commitments are binding on PillPress only after they have been explicitly confirmed in writing.

7.4 Offers made by PillPress do not automatically apply to repeat orders.

7.5 PillPress cannot be held to its offer if the buyer should have understood that the offer, or any part thereof, contains an obvious mistake or typo.

7.6 Supplements, changes and/or further agreements are valid only if agreed in writing.

Article 8 – Images and specifications

8.1 All pictures, photos, drawings, etc., including data on weights, dimensions, colors, pictures of labels, etc. on the PillPress website are approximate only, are indicative and cannot be a reason for compensation or dissolution of the contract.

Article 9 – Liability

9.1 PillPress is not liable for any injuries sustained on products delivered.

9.2 If PillPress has to compensate any damage for any reason, such compensation will never exceed the amount equal to the invoice value of the delivered products.

Article 10 – Warranty and Compliance

10.1 PillPress guarantees that the products comply with the contract, with the specifications listed in the offer, with the reasonable requirements of reliability and/or usability and with the existing statutory provisions and/or government regulations on the date of the conclusion of the contract.

10.2 If PillPress is obliged to compensate any damage for any reason, the compensation will never exceed an amount equal to the invoice value of the product.

10.3 If it appears that the delivered goods are wrong or defective, the buyer must (before returning the goods to PillPress) notify PillPress in writing of the defect within 30 days after discovering it. The goods must be returned in the original packaging.

10.4 PillPress is not liable for damage caused by intent or the equivalent of deliberate recklessness by non-managerial staff.

10.5 No warranty can be given if the buyer has made changes to the product or if the product has suffered damage due to intentional or negligent maintenance.

Article 11 – Delivery and execution

11.1 Delivery takes place while stocks last.

11.2 PillPress will at all times handle the material to be treated with care.

11.3 The product will always be protected as best as possible before shipment. The product will be packed in an appropriate inlay so that it is secure and cannot move around during the shipment.

11.4 PillPress aims to keep the delivery time as short as possible, but may change this in 1 of the following cases:

Ordered products are no longer in stock;
Ordered products are no longer available;
Personal circumstances prevent the posting of parcels.

11.5 There can be chosen to pick up the products or send them by parcel post.

11.6 The place of delivery, once shipping is chosen, is the shipping address that the client has provided to PillPress on the site.

11.7 For delivery by parcel post, PillPress is not responsible for any delays in shipments.

11.8 Shipping by post is at the risk of the buyer. PillPress is not responsible for lost or damaged packages.

11.9 As soon as it is decided to pick up the products, an appointment must be made.

Article 12 – Payment

12.1 The amounts due to the client, to be found on the quotation, must be paid within 14 days.

12.2 The method of payment for the amount due can be paid by means of iDeal, Bank Transfer, Bancontact, or with Cash/Pin when collecting the product. The full invoice amount must be paid before the products are shipped or may be taken away.

Article 13 – Data management

13.1 If you place an order with PillPress, your data will be included in the PillPress customer base. PillPress abides by the Data Protection Act and will not provide your information to third parties. For more information, please see our Privacy Policy.

13.2 PillPress respects the privacy of the users of the internet site and will ensure that your personal information is treated confidentially.

Article 14 – Complaints

14.1 Complaints about the execution of the contract must be submitted to the entrepreneur within reasonable time, fully and clearly described, after the consumer has found the defects.

14.2 The Buyer is obliged to carefully inspect the products (or have them inspected) immediately after receipt. Complaints by the Buyer regarding defects in the product or delivery, which are observable externally, must be reported to PillPress by the Buyer within three days after delivery.

Article 15 – Disputes

15.1 Contracts between the entrepreneur and the consumer to which these general conditions apply are governed exclusively by Dutch law.